Click on a question to go to the answer.
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Questions and Answers:
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Q:
Does it cost anything to sign up my gym on MeetMaker?
A:
No, MeetMaker is absolutely free for gyms to sign up so they can register for their gymnastic meets.
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Q:
Who sees my gym information?
A:
Only MeetMaker and the meet directors for the meets you sign up for see your gym information. We do not share your gym information including email address with others. Please read our privacy policy for full details.
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Q:
How many gymnasts and coaches can I sign up?
A:
Unlimited numbers of gymnasts and coaches can be signed up for your gym.
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Q:
Can I pay my meet registration through MeetMaker?
A:
Yes, if the meet is setup to accept online payments you can make your meet registration payments theough MeetMaker. Not meets allow online payments and is the decision of the meet director to use this feature or not.
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Q:
How do I register for a meet? I do not see anything that lets me do this on any of the web pages.
A:
Until you sign up your gym or login with your existing gym account you will not see anything. Once sign up or you are logged in you will see links to register for a meet beside the meet name on the home page and on the Meets page.
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Q:
How do I turn off receipt of emails from MeetMaker?
A:
There is not a way to disable this. You are sent emails each time you update your gym, gymnasts, or coaches information or when you register or update your registration for a meet. These email notificaitons are for informational puposes and may become valuable if you have an issue with a meet registration.
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Q:
How do I get help?
A:
If your issue is about a meet or about a meet registration please contact the meet director. If you need with the use if the MeetMaker.net web site please email us at support@meetmaker.com or use our Contact Us page.
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Q:
What is the best Internet browser to use for MeetMaker?
A:
The use of Microsoft Internet Explorer 6 or higher is recommended and a display resolution of 800x600 or higher.
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Q:
Why aren't all my gymnasts listed on the meet registration page?
A:
Only gymnasts matching the levels for the selected meet will listed. For instance if the meet is only for level 4 and 5 female gymansts then only the level 4 and 5 female gymnasts on your roster will be listed. This is to make it easier for the gym to register by listing only the applicable gymnasts for the meet. You must maintain your gymansts' level on the My Roster page as their level changes.
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Q:
Why am I not receiving roster updates and meet registration emails from MeetMaker?
A:
The most common reason you do not see emails from MeetMaker in your Inbox is because your anti-virus or anti-spam software blocks it. Most modern anti-virus or anti-spam software allow you to set email addresses or email content that is allowed to pass through. Make sure your software allows emails from MeetMaker. We are also working on an issue with EarthLink that for some reason they block emails from MeetMaker. If you use EarthLink.net for your email address you currently will not be able to receive MeetMaker emails. Please instead use a different email address or one of the many free email accounts available on the Interent such as Yahoo. We apologize for this inconvenience but this is EarthLink's choice, not ours.
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Q:
How do I remove a gymnast (or coach) from a meet registration?
A:
This is a simple process that you can perform yourself on the web site. Log into MeetMaker and click the registration link for your meet. This will bring up the meet registration page with your current registration data. Find the gymnast in the list and uncheck the Selected checkbox by their name. Then click the Update Registration button. This will send a notification to the meet director and will remove your gymnast from the meet. The exception to this would be if the registration period had closed already then you would need to contact the meet director directly. The same process can be used for coaches as well.
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