Refunds are done on the Refunds tab of the Event Director page.

1. Choose the refund method - a percentage of the registration fees, or a flat cash value. Every refund you process in the same session uses the same method.
2. Choose who to refund. Click the [+] next to a club to open it. Tick the club to refund all of it, or tick individual athletes.
3. Click Process Refund and confirm.

Refunds go back to the original form of payment. If anything about the refund does not add up, MeetMaker tells you instead of processing it.

Where the money comes from

A refund is funded one of three ways, and you are emailed which one it was:

• It is deducted from your next disbursement, if there is enough registration money going out to cover it. The disbursement notice shows it as a Refunds applied line.
• It is debited from your bank account, if the refunds come to more than the money being paid out. You get a refund debit notice with the amount and the date the debit is presented.
• It is settled from funds MeetMaker is already holding for you, if your event's disbursements are on hold. Nothing is taken from your account.

See The emails you receive when money moves.