Support > Event Creator > Refunds

A refunded athlete can be entered again - which is usually what everyone wants.

When you refund an athlete, their registration is closed out but the record is kept so the money trail survives.

The club can then register that athlete again - for example at a different level, or after a change of plan - and they pay again. Before this behaviour existed, a refunded gymnast was blocked from re-registering, which caused a lot of support calls.

A partial refund counts the same way. If you refund part of an entry, the athlete is treated as not registered and may be entered again.

The club is refunded to their original form of payment and receives nothing else from MeetMaker about it. The email describing how the refund was funded goes to you, not to them, because it is about your account rather than theirs. See Refunding a club or an athlete.

Last updated October 23, 2026. Still stuck? Contact us or email support@meetmaker.com.

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