Support

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4 results in Account Help

I was signed out in the middle of something — Registering User > Account Help Sessions time out, and unfinished registrations are not saved.

I did not get an email from MeetMaker — Registering User > Account Help Where to look, and how to see what we sent.

I forgot my password — Registering User > Account Help Reset it from the sign-in page.

Browser and camera support — Registering User > Account Help What MeetMaker needs to work properly, including for ticket scanning.

Event Creator

Listing and running an event on MeetMaker: setting it up, taking registrations, managing it and getting paid.

Popular articles

Creating a pay code (211 views)
Ticket scan windows and reentry (211 views)
Your disbursement account and getting paid (211 views)
What a pay code is (199 views)
Choosing the right event type (197 views)
Event dates, registration dates and time zones (195 views)

All topics

▸What's New for Event Directors (2)

October 2026 release - what changed for event directors You now get an email for every payment and refund, and the Financials tab adds up correctly.
September 2026 release - what changed for event directors Event type is chosen up front, levels are no longer required to save, and eight other changes.

▸Getting Started as an Event Director (4)

What you need before you list your first event The account, contact and bank details to have ready before you open the Event Wizard.
How event approval works Every new event is reviewed by MeetMaker before it appears publicly. Here is what happens and how long it takes.
My Event Listings and My Events are not the same thing One shows events you run. The other shows events you have entered. Knowing which is which saves a lot of confusion.
Letting someone else help run your event Add authorized users to your account so staff can manage the event without sharing your login.

▸Creating Your Event (8)

Creating a new event with the Event Wizard Start to finish: choosing an event type, filling in the sections and saving.
Choosing the right event type Meet, Camp/Clinic, Dues/Fees or Tickets - what each one is for and what changes.
Copying last season's event Reuse an event you have already run instead of typing everything again.
Event dates, registration dates and time zones How MeetMaker interprets your dates, and why the time zone matters.
Adding your event logo and sponsor logo Image requirements, and what happens if your file is too big.
Late registration, limits and display options The Registration Information section: what each option actually does.
Selling admission tickets alongside your meet Link a ticket event to your competition so spectators can find it.
Locking clothing sizes with a size edit deadline Stop clubs changing leotard or t-shirt sizes after you have placed your order.

▸Competition Levels and Teams (4)

Adding competition levels to your event How to add levels and what each field means. An event can be saved before you add any.
Changing every level at once Use Mass Update All Levels when a fee or a limit has to move on all of them - typically after copying last season.
Setting up team registration with team groups How to let clubs enter a team, and the rule that catches most people out.
A club says a gymnast will not appear - what to check The three usual causes, in the order worth checking them.

▸Items and Admission Tickets (3)

Selling items with your event T-shirts, meals, parking, programs - anything you want to sell alongside registration.
Creating an admission ticket event Sell spectator tickets with a QR code that is scanned at the door.
Ticket scan windows and reentry Control when a ticket can be scanned and whether someone can leave and come back. Blank means no restriction.

▸Fees, Payments and Getting Paid (7)

Who pays the processing fee The one setting that decides whether the registering club or you absorbs MeetMaker's fee.
The credit card surcharge Why a club sees an extra 3.5% when they pay by card, and how they avoid it.
Your disbursement account and getting paid Where your registration income goes, when it arrives, and what we send you when it does.
The event listing fee What MeetMaker charges to list your event, and how it is collected.
What a pay code is A prepaid code that covers someone else's registration fees.
Creating a pay code For the organization paying the fees.
The emails you receive when money moves Every deposit and every refund now arrives with an email showing exactly what it is made of.

▸Managing Your Event (4)

A tour of the Event Director page What each tab does, so you can find the one you need.
Approving late, petition and alternate registrations Some registrations need your decision before they are complete.
Getting your registrations into your scoring system Export the entry list in the format your scoring software expects.
Emailing everyone entered in your event Send session times, schedules and last-minute changes from inside MeetMaker.

▸Refunds (3)

Refunding a club or an athlete The steps on the Refunds tab, and what to expect.
A club is missing from the Refunds page Almost always the same cause.
What a refund means for the club A refunded athlete can be entered again - which is usually what everyone wants.

▸USA Gymnastics Sanctions and Reservations (3)

Using MeetMaker with your USA Gymnastics sanction Choose MeetMaker as your registration vendor so reservations flow through automatically.
Processing scratches and level changes Reservation changes made at USA Gymnastics come to you to apply.
A level on a reservation is not on my meet What happens when USA Gymnastics adds a level after you built the meet.

▸Event Day and Ticket Scanning (3)

Setting up ticket scanning for your event Your scanning code, who can scan, and how to test it beforehand.
Testing your scanner before the event Prove the whole chain works before you are standing at a door with a queue.
Scanning tickets at the door What your gate staff need to know, including the tap that turns the sounds on.

Registering User

Entering an event: your account, your roster, registering, paying, making changes and buying tickets.

Popular articles

Processing a USA Gymnastics reservation (219 views)
Registering for a USA Gymnastics sanctioned meet (219 views)
Scratching an athlete (212 views)
Changing an athlete's level on a USA Gymnastics sanctioned meet (208 views)
Creating your MeetMaker account (200 views)
Buying tickets without creating an account (191 views)

All topics

▸What's New for Clubs and Ticket Buyers (2)

October 2026 release - what changed for clubs and ticket buyers Two fixes you asked for: coaches who also compete, and alerts that do not vanish on meet day.
September 2026 release - what changed for clubs and ticket buyers Guest ticket checkout, sizes filled in from a previous registration, and a searchable support library.

▸Getting Started and Your Account (3)

Creating your MeetMaker account Club or individual - which to choose and what each is for.
Finding your way around: My Hub One page that links to everything you own.
Adding your USA Gymnastics, AAU or other membership numbers Your club's organization numbers, and why registration depends on them.

▸Your Roster (5)

Adding gymnasts and coaches to your roster Your roster is the list you register from, so it comes first.
A gymnast does not appear when I register - fixing the roster The checks to run, in order, when someone is missing from the registration page.
Importing your roster from a file Bring a whole squad in at once instead of typing each one.
Importing an AAU roster directly Pull your roster straight from AAU - and tell MeetMaker which non-athletes are adult athletes.
Removing someone from your roster What happens to their history when you do.

▸Registering for an Event (7)

Finding an event and registering your club The main registration path, step by step.
Registering for a USA Gymnastics sanctioned meet You reserve on the USA Gymnastics website first. The reservation then arrives in MeetMaker for you to complete and pay.
Registering a team How team entries work when the event offers them.
Late registration Entering after the close date, and what it costs.
Petition and alternate registrations Entries that need the event director to say yes.
Individual registration For events where athletes enter themselves rather than a club entering them.
Filling in sizes from a previous registration Use Set Sizes to carry each competitor's size across from the last event they registered for.

▸USA Gymnastics Reservations (5)

Processing a USA Gymnastics reservation When you reserve through USA Gymnastics, your entry arrives in MeetMaker to be completed and paid. This is how.
My reservation has not arrived in MeetMaker Two things have to be true before a reservation reaches your Alerts page.
Level changes and scratches on a reservation Changes are made at USA Gymnastics and flow through to MeetMaker for you to process.
Entering one gymnast as a petition or alternate Process a single athlete from a reservation instead of the whole thing.
A level on my reservation is not set up for the meet What that message means, and why you should not change your roster.

▸Paying for a Registration (4)

How to pay, and which method costs less Bank account, card or pay code.
Saving a payment method for next time Store a bank account or card so you are not retyping it every event.
Your confirmation number Proof your registration went through, and what to do if you did not get one.
Printing a payment receipt How to open your receipt again and print it, or save it as a PDF.

▸Changing a Registration (8)

Changing a registration after you have paid What you can change yourself, and when.
Scratching an athlete Withdrawing someone from an event you have entered.
Changing an athlete's level Moving someone up or down after you have registered.
Registering again after a refund A refunded athlete can be entered again.
Changing a registration for a USA Gymnastics sanctioned meet Every change is made on the USA Gymnastics website first, then processed in MeetMaker from Alerts.
Scratching an athlete on a USA Gymnastics sanctioned meet Scratch on the USA Gymnastics website, then process the update in MeetMaker.
Changing an athlete's level on a USA Gymnastics sanctioned meet Change the level on the USA Gymnastics website, then process the update in MeetMaker and pay any difference.
Adding an athlete to a USA Gymnastics sanctioned meet Add them to your reservation at USA Gymnastics; the addition arrives in MeetMaker as a new entry to process and pay for.

▸Admission Tickets (4)

Buying admission tickets How spectators buy tickets to watch an event.
Buying tickets without creating an account Guest checkout: name, phone, email and a short verification code.
Finding and using your tickets at the door Where your tickets are and how to show them.
I cannot find my ticket email Resend it to yourself.

▸Pay Codes (1)

Using a pay code at checkout Enter it, apply it, then pay any balance.

▸Account Help (4)

I forgot my password Reset it from the sign-in page.
I did not get an email from MeetMaker Where to look, and how to see what we sent.
I was signed out in the middle of something Sessions time out, and unfinished registrations are not saved.
Browser and camera support What MeetMaker needs to work properly, including for ticket scanning.

What's new in MeetMaker

Each release has its own page, with screenshots. The newest is at the top.

October 2026 Latest
Payment and refund notices in a new format, the Financials tab detail, alerts on meet day, and one person on the roster as both a gymnast and a coach.

September 2026
Guest ticket checkout, choosing the event type up front, the rebuilt event page, re-registering a refunded athlete, and this support library.

Guides and reference

FAQ – quick answers to common questions.

USA Gymnastics Reservation System Integration – full instructions, with video, for registering gyms and meet directors.

USA Gymnastics Regional Registration Instructions (PDF) – registering for USA Gymnastics Regional meets.

Purchasing and Using Event Tickets – the printable ticket walkthrough.

Refund Processing Instructions for Event Directors – the printable refund walkthrough.

Still need help?

Contact MeetMaker – for a question about the website or your account.

Contact an Event Director – for anything specific to one event: sessions, schedules, refunds and entry decisions are the director's, not ours.

Email us directly at support@meetmaker.com. A description and a screenshot get you an answer fastest.

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4 results in Account Help

Event Creator

Registering User

What's new in MeetMaker

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